“Service, in short, is not what you do, but who you are. It is a way of living that you need to bring to everything you do, if you are to bring it to your customer interactions.”
~ Betsy Sanders
After hearing of so many bad experiences from folks I know, whether it be candidates or clients or just folks in my network, I am constantly reminded of how many organizations don’t realize that the way they treat their candidates (including NOT communicating) is a direct reflection on their organization. The world is small – treat everyone like a customer and you’ll be amazed at how much faster the hiring process will take.
Below is an infographic that speaks very much to this, including how companies represent themselves on social media.
I’ve said it before and I’ll say it again – we’ve got to do better.